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Returns

Please read before purchasing.

Standard Made to Order Pieces

If you would like to try a sample before you buy, please make an appointment to try on in one of our flagship locations. If you are based overseas, please book a virtual appointment. Our pieces are non-refundable because they are either made to measure or made to order, especially for you.

 

We are confident you will love your Courte Collection purchase as much as we loved creating it. All our designs are made to a to Australian Dress Sizes. We consult with you deeply on sizing advice including selecting a size based on your measurements, however the final decision rests with you. Courte Collection takes no responsibility for sizing or fit issues.

As your dress is made especially for you - no piece exists until you order it - we don't offer returns. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. It is highly recommended you try your dress on as soon as you receive it.

In the unlikely event that your item is faulty we offer a refund or replacement item, please advise us of this within 5 days of receiving your order - you must get in touch as soon as possible.

  • Your item must be unused and arrive in the same condition that you received it. Any marks, damages or snags in the fabric will mean we cannot offer a refund. It must also be returned in the original packaging with the labels attached.

  • Please allow 5-10 days for your refund to process.

These are the next steps:

  1. Please email returns@courtecollection.com.au to let us know which items you would like to return. We will send you the return address details.

  2. Pack the faulty items, along with the original proof of purchase document and any returns information in the original packaging and postal box/bag. 

 

We do not take responsibility for any adjustments or alterations needed to be made on your order. We advise you factor this into your timeline when ordering. Once your payment is confirmed, you will be unable to cancel your order. There is no provision for refunds or exchanges.

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