Returns and Refunds
Standard Made to Order Pieces
We are confident you will love your Courte Collection purchase as much as we loved creating it. All our designs are made to a standard Australian Dress Size. We consult with you on sizing advice, however the final decision rests with you. Courte Collection takes no responsibility for sizing or fit issues.
As your dress is made especially for you - no piece exists until you order it - we are unable to offer returns or exchanges . All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. It is highly recommended you try your dress on as soon as you receive it.
In the unlikely event that your item is faulty we offer a refund or replacement item, please advise us of this within 5 days of receiving your order - you must get in touch as soon as possible.
We do not take responsibility for any adjustments or alterations needed to be made on your order. We advise you factor this into your timeline when ordering. Once your payment is confirmed, you will be unable to cancel your order. There is no provision for refunds or exchanges.
Accessories can be returned for a refund or credit. These must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside protective packaging shipping.
Please take care when handling your purchase and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
You have 5 days from the date you received your order to return. E-mail firstname.lastname@example.org to request returns permission.